Refund & Returns

Returns Policy

Last Updated: 14/11/2023

Thank you for choosing License Leader for your software licensing needs. We strive to provide you with high-quality products and exceptional service. However, we understand that there may be instances where you need to return a product. This Returns Policy outlines the guidelines and procedures for returning products purchased from our website (“Website”).

1. Eligibility for Returns

We accept returns for products purchased directly from our Website within [number] days from the date of purchase. To be eligible for a return, the following conditions must be met:

  • The product must be in its original condition and packaging.
  • The product must not have been used, activated, or registered.
  • The product’s seal or packaging must be intact and undamaged.

2. Non-Returnable Items

Certain items are not eligible for return. These include, but are not limited to, digital download products, subscription-based services, and products that have been activated or registered.

3. Return Process

If you wish to initiate a return, please follow these steps:

  • Contact our customer support team at [customer support email or phone number] to request a return authorization.
  • Provide your order number, product details, and reason for the return.
  • Once your return request is approved, you will receive instructions on how to return the product.

4. Return Shipping

You are responsible for the cost of return shipping unless the return is due to an error on our part. We recommend using a trackable shipping method to ensure the safe return of the product. We are not responsible for lost or damaged returns during transit.

5. Inspection and Refund

Once we receive the returned product and verify its eligibility, we will initiate the refund process. Refunds will be issued using the original payment method within [number] business days after the product is received and inspected. Please note that it may take additional time for the refund to reflect on your account, depending on your payment provider’s policies.

6. Damaged or Defective Products

If you receive a product that is damaged or defective, please contact our customer support team immediately. We will provide instructions on returning the product, and once we receive and inspect it, we will offer a replacement or a full refund, including return shipping costs.

7. Contact Us

If you have any questions or concerns about our Returns Policy, please contact us at [contact email or phone number].

Please ensure you review our Returns Policy carefully before making a purchase. By purchasing from License Leader’s Website, you acknowledge that you have read and understood our Returns Policy and agree to its terms.